Troubleshoot
Answers to the questions we get most often on RISEx, grouped by support topic.
Answers to the questions we get most often, grouped the same way as our Discord ticket menu. If you still need help after reading, open a support ticket and pick the matching option below. Most tickets are triaged within business hours. Complex cases (deposit recovery, liquidation review) can take longer.
Stay safe
Our team will never DM you first, and will never ask for your seed phrase, private key, or password.
Technical Support
Account issues, deposits and withdrawals, liquidations, SL/TP, fees, or a bug on the app. In the ticket menu: Technical Support.
Deposits
Withdrawals and bridging
Stop Loss and Take Profit
Liquidations
Funding
Fees and tiers
Reporting a bug
Partnerships
Affiliate / KOL, market makers, ecosystem integrations, or media. In the ticket menu: Partnerships.
Builders
Building an app, bot, or terminal on RISEx. In the ticket menu: Builders.
Something Else
Points and rewards, referrals, competitions, security, or general feedback. In the ticket menu: Something Else.